Departmental Information

Visas for migrating to Australia as a refugee

Visas for migrating to Australia as a refugee or under the humanitarian program

Offshore Humanitarian You can expect us to process 75% of humanitarian visa applications within 12 months
Onshore Protection*

You can expect us to:

  • finalise 100% of onshore protection visa applications from applicants not in detention within 90 days of lodgement (excluding periods where factors outside our control delay finalisation)

  • finalise 60% of onshore protection visa applications from applicants in detention within 42 days of lodgement and 100% within 90 days (excluding periods where factors outside our control delay finalisation)

*These standards have been updated since the 2005-06 Portfolio Budget Statements were released to reflect the current service standards.

Back to Our Service Standards