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About the Department

Visas for migrating to Australia as a refugee

Visas for migrating to Australia as a refugee or under the humanitarian program

Offshore Humanitarian You can expect us to process 75 per cent of humanitarian visa applications within 12 months
Onshore Protection*

You can expect us to:

  • finalise 100 per cent of onshore protection visa applications from applicants not in detention within 90 days of lodgement (excluding periods where factors outside our control delay finalisation)

  • finalise 60 per cent of onshore protection visa applications from applicants in detention within 42 days of lodgement and 100 per cent within 90 days (excluding periods where factors outside our control delay finalisation)

*These standards have been updated since the 2005-06 Portfolio Budget Statements were released to reflect the current service standards.

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