The Citizenship by Grant Application Process

Before your interview:

You can expect us to:

direct you to our websites for information, or send you forms or general information within 3 working days of your request
if you apply for citizenship on-line through our website:
- give you a Transaction Reference Number (TRN)
- provide access to your payment information and the status of your application through the online citizenship inquiry facility
if you apply for citizenship by mail:
- aim to acknowledge your application within 7 working days of receipt
- our acknowledgement will give you a reference number and contact details for our Citizenship Information Line
if you apply for citizenship in person:
- provide you with a receipt or receipt number if you pay a fee or charge
aim to provide you with written confirmation of your interview appointment within 7 working days of the appointment being made
aim to see you within 15 minutes of the time of your interview appointment.

We expect you to:

appreciate that it is the role of our client service staff to help you find relevant information, not to provide you with advice or counselling on your eligibility
obtain all relevant information and supporting documents so you can lodge a complete application
let us know as soon as possible if you cannot come to an appointment we have made with you.

Next page: After your interview