The Visa Application Process - Once you have lodged your application
You can expect us to:
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undertake checks, as required, to confirm that the information and documents you have provided are truthful and accurate
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finalise your application as quickly as possible and in accordance with Australian law
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explain our decisions and tell you how to apply for review (if your application is refused and you have review rights)
We expect you to:
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provide any documents or information we request within the specified time or tell us immediately if this is not possible
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quote your file number or other reference number when you contact us or send us documents to us
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make sure we are able to contact you. You should tell us if you change address or the person acting on your behalf
See:
Form 929 Change of Address (105KB PDF file)
Form 956 Appointment of a Migration Agent or Exempted Agent (149KB PDF file) -
tell us if your circumstances change (if you get married, give birth to a child, change employers etc)
See: Form 1022 Change of Circumstance (88KB PDF file)
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let us know if you cannot come to an appointment we have made with you
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keep your contact with the case officer or section processing your application to a minimum, to allow processing of your own and other applications to proceed as quickly as possible
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understand that our staff are bound by the Privacy Act and cannot release information about your application to your sponsor or any other person with an interest in your application, unless you have given us written authorisation to do so
See: Form 956 Appointment of a Migration Agent or Exempted Agent (149KB PDF file)
Information form 993i Safeguarding your personal information (72KB PDF file)
Next page: The Citizenship by Grant Application Process