The Visa Application Process - Before you lodge your application

You can expect us to:

• direct you to our websites for information or send you forms or general information within 3 working days of your request

• aim to see you within 15 minutes of the time of your appointment

• appreciate that it is the role of our client services staff to help you find relevant information, not to provide you with advice or counselling on your eligibility

• obtain all relevant information and supporting documents so you can lodge a complete application

• ensure all information you provide in and with your application is truthful and accurate

Next page: Lodging your application