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Client Service Charter

The Department of Immigration and Citizenship's Client Service Charter is an important document that sets out what you need to know when dealing with us. It provides you with details on:

  • our service standards and defines what you can expect from us
  • where to find information on our services including visa processing
  • what you need to know so you can help us to help you
  • how you can give us feedback on any aspect of our service
  • valuable contact information.

Table of contents

Printable version of our Client Service Charter

For a printable PDF version of our Client Service Charter
See:
Client Service Charter (814KB PDF file)
Client Service Charter – Translated Versions