Help Us Help You

To help us help you, we ask that you:

• treat our staff with courtesy and respect
• ensure your application is accompanied by all information and documents required at the time of lodgement
• provide us with all information we request within the specified timeframe
• provide the reference number of your application if you are contacting us regarding an application you have already lodged
• give us details of changes in your circumstances as soon as the changes occur
• tell us if you have special requirements, such as needing interpreter assistance
• not offer us gifts, money or other favours.

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