Our Information and Services - Contacting Us
We provide a wide range of information and services in a variety of ways. We have offices in all capital cities (and some regional offices) in Australia and representation in over 69 countries.
Our Charter is available in a range of community languages and formats.
See: Client Service Charter - Translated Versions
There are several different options for obtaining information from the department:
Online
You can find information about our products and services (including answers to frequently asked questions), application forms and information booklets by visiting our websites.
See:
http://www.immi.gov.au
http://www.citizenship.gov.au
You can make an email enquiry in English about any of the services we provide through our website.
See: Your Feedback
You may be able to apply online for many types of visas, for Australian citizenship, and other services using our eVisa and eCitizenship online services.
See:
http://www.immi.gov.au
http://www.citizenship.gov.au
Face to face
You can find the contact details for our offices:
- on our website
See: Contact Us - by calling the General enquiries number
Telephone: 131 881 or - at your nearest Australian Embassy, Consulate or High Commission.
See: Immigration Offices outside Australia
Our staff can provide you with general information about our products and services or tell you where to find it and assist you to make an appointment to lodge an application or other required services.
If you wish, you may bring a person with you to your appointment.
Telephone
If you are in Australia you can contact us by telephone and speak to our well trained and supported staff on the following numbers:
| Contact number | Contact type |
|---|---|
| 131 881 | General enquiries and to make an appointment |
| 131 880 | Australian Citizenship (including making appointments) |
| 131 450 | Translating and Interpreting Service |
| 133 177 | Client Service Feedback Line |
We also have contact centres overseas.
See: Immigration Offices outside Australia
When contacting us, if you have lodged an application, it would help us to assist you if you provide a reference number for your application.
Next topic: External Immigration Advice and Assistance