Our Service Standards
Our Charter provides an overview of our service commitment. We are committed to service delivery that is timely, open and accountable, and responsive to your needs.
We use other organisations to deliver a number of our services. We monitor the quality of these specific services against agreed contracted standards.
Details about our service standards, including standards for processing applications and other services are available on our website or you can call our contact centres and offices.
See: Service Standards
If you wish to provide feedback on their service delivery please see the feedback section.
See: Your Feedback
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