Clients using Internet Explorer (IE) 8
Clients using Internet Explorer (IE) 8 as their internet browser are receiving an error message when they are attempting to download PDF files for Entitlement Checks from the Visa Entitlement Verification Online (VEVO) system. This also applies to audio files when used as a part of the forgotten username or password process.
You are encouraged to use an alternative browser, such as Google Chrome, Mozilla Firefox or a later version of IE if they are experiencing this problem.
Downloading PDFs in VEVO
Clients trying to download VEVO Entitlement Checks might be impacted by an additional issue. Users might continue to get a 'loading' message when they return to the 'Entitlement details' screen after using the 'View as PDF' function. When this occurs, users have not been able to proceed through the process.
If you are experiencing this problem, please refresh your screen and click OK when asked 'Do you want to re-load the form'.
We apologise for any inconvenience these issues might have caused you.
Check your own visa details with VEVO
Organisation account holder VEVO login
Register as a VEVO Organisation
Visa Entitlement Verification Online (VEVO) is a free online service that gives visa holders, employers and other registered organisations access to visa entitlements and status information 24 hours a day.
Watch these videos to see what information you can get from VEVO when you are:
As a visa holder you do not need to register to access VEVO.
You can use VEVO to check your current visa details and entitlements. VEVO means that there is no need to have a visa label in your passport.You can also send your entitlement details to any email address you like.
Note: VEVO entitlement checks should only be considered valid when received directly from the VEVO system.
VEVO gives organisations access to information on your visa conditions and codes. They can use this information to check if you are able to work or undertake other activities in Australia. Organisations do not see the same level or detail of information that you have access to.
VEVO can be used to check the status entitlements of visa holders applying for:
Information about checking the details of a permanent resident that migrated to Australia before1986 is available on the other VEVO services page.
Registered organisations can register for VEVO at any time by completing the online registration form. Your VEVO account will never expire. Foreign governments in Australia cannot register for VEVO.
Registered organisations include:
- Registered Migration Agents (RMAs)
- labour suppliers
- education providers
- financial institutions and
- Government agencies.
To register you must have an Australian Business Number (ABN).
Registered Migration Agents will need to provide their Migration Agent Registration Number. Registered Migration Agents operating outside Australia will be provided instructions on the steps to take if they want to register as a VEVO organisation.
Education institutions should provide their Commonwealth Register for Institutions and Courses for Overseas Students (CRICOS) number.
More information about registering is available on the register as a VEVO organisation page.
Information on how to use VEVO including user guides is available on the Using VEVO for visa holders and registered organisations pages.
Help and support
If you are experiencing difficulty with using VEVO, the help with VEVO page will have information that might be able to assist you.
Frequently asked questions about VEVO are available for visa holders and organisations.