Browser requirements

Because of the importance of keeping your data secure, our online services requires your browser to support 128 bit encryption. This provides the highest level of encryption generally available today.

Supported browsers

We strongly recommend that you use a current version of Microsoft Internet Explorer or Firefox. This is to ensure that you can use the full functionality of our online services.

To ensure the security and privacy of your information, this site uses a secure protocol (HTTPS) for all transmissions of personal data between your browser and the site. This means that your browser must be able to support HTTPS. The site will attempt to establish a secure connection using 128 bit encryption. If your browser does not support this level of encryption, then the connection will not be established and you will not be able to access or use our online services.

Internet Explorer

Internet Explorer (IE) version 8 or higher is required.

You can check the version and encryption strength of your copy of IE by opening your browser, choosing the Help Menu from the toolbar, then About Internet Explorer.

If the version you are using is not IE 8 or higher or the Cipher Strength shows anything smaller than 128 bit, then you need to upgrade your browser.
See: Microsoft Help and Support

Browser settings

You might be required to change your browser settings to enable you to use our online services. The following provides an overview of common messages that might appear in your browser.

Cookies

Cookies are pieces of information or small files that a website can send to your computer's hard drive for record keeping.

Cookies can make using websites easier to use by storing information about your preferences on a particular website. The information might remain on your computer after the Internet session finishes.

Whilst the main immi.gov.au website does not use cookies, cookies are sent by our online applications.

To use our online services we request that your browser supports cookies and that they are enabled. Please refer to your browsers individual settings for further information on cookies and settings or contact you browser provider.

JavaScript

Our online services require JavaScript to be enabled. While some users choose to disable JavaScript for privacy and security reasons our online services might not work or some portions of the service might work differently as a result of having JavaScript disabled. Please refer to your browsers individual settings for further information on JavaScript and settings or contact you browser provider.

Query Selectors

Query Selectors are a library of JavaScript functions. If your browser does not support Query Selectors you will not be able to use the full functionality of our online services. You will experience slow responses on pages as you complete actions. While you might be able to use the service we strongly recommend that you use a current version of IE or Mozilla Firefox.

Client-side XLST

Our online services require client-side XLST transformations to be enabled. Please refer to your browsers individual settings for further information on client-side XSL transformations and settings or contact you browser provider.

HTML5

If your browser does not support HTML version 5 you will not be able to use the full functionality of our online services. We recommend that you use a current version of IE or Mozilla Firefox. You can also download a file which will preload images into your browser.
See: preload.xml

Known issues

Mozilla Firefox 30.0

Mozilla Firefox 30.0 users might experience issues trying to access ImmiAccount. A bug is causing this version of Firefox to crash when attempting to login or when creating and registering for an account.

If you encounter this problem you are encouraged to try the latest version Mozilla Firefox (version 31.0) or use an alternative browser, such as Internet Explorer or Google Chrome.

Internet Explorer (IE) 7 – Connection timed out

IE version 7 users may experience the IE error message 'connection timed out'. The common reason for this error relates to a website page that is not displayed within a few minutes. IE imposes a time-out limit for a page to load.
See: Microsoft Help and Support

IE 8 – Page navigation errors

IE version 8 users might receive the following page navigation error message:

'The system has detected unexpected page navigation. This can occur if you use your browser's Back button or a bookmark to move between pages. While using this system, please use only the buttons and links displayed on the page to move between pages. Click OK to return to the current working page.'

To avoid this problem you are encouraged to use only the buttons and links displayed on the page to navigate between pages or reinstall IE 7 or a newer version of IE.

Root certificate expired

If your browser version is less then the recommended browser versions, you might receive a message indicating that 'the root certificate has expired'.
If you receive this message, you can do one of the following:

  1. select the option to continue - this will provide an encrypted session to protect your data in the same way as if you had not received this message, however your browser will not be able to verify that it is guaranteed to be connected with our web server or
  2. upgrade your browser to a recommended version or
  3. download the new Global server certificate root to your browser by following the instructions at the Symantec website.
    See: Symantec

Last reviewed Saturday 23 August 2014

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