You can attach documents to an online application when it has been submitted.
To attach documents to your online visa application you will need to login to your ImmiAccount. If you do not have an account you will need to create one to access most online services.
If you started an online visa application before 6 December 2013 you will need to import your application into your ImmiAccount. To import an application that is not in your account you will need to provide the following information:
- Application type
- Transaction Reference Number (TRN)
- Date of birth
- Passport number
- Country of passport.
If you do not remember your TRN you can request for it to be sent to you through your ImmiAccount. Unfortunately applications with only a Saved ID cannot be retrieved.
Guidelines on attaching documents to an online application
This information offers you guidance in attaching documents to your online visa application. You can attach documents once you have submitted and paid for your application, until it is finalised by the department.
Please check the relevant document checklist for the subclass you are applying for to see which documents to attach to your application.
Only attach copies of your passport pages if the department has requested you to do so, or if your passport information is different from that entered into your online application.
File naming tips
When naming your files to be attached to an online application only use numbers 0–9 and letters A–Z (upper and lower case), dashes '–' and underscores '_'.
You must avoid
using spaces ' ', periods '.', ampersand '&', hash '#', star '*', exclamation marks '!', quotations ‘’ "" and any other character that is not a letter, a number, a dash or an underscore.
The department is not able to accept files that have been compressed. A compressed file is a container for documents, programs or other files that have been packaged together and reduced in size.
A common example is files compressed using WinZip® with a ‘.zip’ file extension. If the document you are attempting to attach is too large we recommend that you create a PDF document.
What can you attach?
The department is able to accept the following file formats up to 5MB in size:
||Bitmap image file|
||Microsoft Word 2002 or older document|
||Microsoft Word 2007 document|
||Microsoft Word 2003 template|
||Graphics Interchange Format image or graphics file|
||JPEG image file|
||Adobe Acrobat Portable Document Format file|
||Microsoft PowerPoint presentation document|
||Rich Text Format document|
||Microsoft Excel spreadsheet document|
The following table details the maximum number of files you are able to attach to each online application.
||60 per applicant|
|Temporary Work (Short Stay)
60 per applicant
|Temporary Work (Skilled) visa 457
60 per applicant
Tips for reducing file size
The following table contains tips for reducing the size of your attachments:
||Use a freeware graphics program to convert .BMP files to .JPG files.
||Remove unnecessary images, formatting and macros. Save the file as a Word 5.0/95 version. If the file is still too large, create a PDF document.
||Word 2007 document
||Remove unnecessary images, formatting and macros. If the file is still too large, create a PDF document.
||Remove unnecessary images and macros. If template functionality is not necessary, save the file as a .DOC or .RTF file.
||Reduce the file size of a .GIF image by setting the resolution to 96 DPI (dots per inch).
||Reduce the file size of a .JPG image by setting the resolution to 96 DPI (dots per inch).
||Portable document format
||Reduce the file size of a .PDF document by:
- Recreating the PDF with Distiller set to 'lowest file size'.
- Ensuring that all images in the PDF are set to 96 DPI.
Save the file as a RTF or DOC file or create a PDF document.
||Rich text format
||Remove any unnecessary graphics, links or formatting.
||If a bare text file is over 500KB, it will be physically too long to be useful. Consider splitting the document into more useful parts or removing unnecessary data.
||ReRemove unnecessary images and macros. Save the file as an Excel 5.0/95 version.
To attach documents to your Citizenship application you will need to use your unique Transaction Reference Number (TRN) and the Password that you supplied when the application was created and saved.