Immigration dob-in service

There are several ways you can make a report to the Dob-in Service, including online report, telephone, fax, post and in person.

The online report is the most efficient way for you to make a report to the Dob-in Service.

Regardless of the contact method you decide to use, all reports received by us are recorded and actioned. Therefore, it is unnecessary for you to repeat your report through different communication channels.

How to make a report to the Immigration Dob-in Service

Contact method Contact details
Online report Refer to section titled What information should you provide to us? then complete an online report.
Telephone Telephone: 1800 009 623 – toll free
If English is not your preferred language, we will arrange for an interpreter to help you.
Fax 1800 009 849 – toll free
Post Mark all written correspondence 'in confidence' and post to:

Information Collection Unit
Department of Immigration and Border Protection
GPO Box 241
Melbourne Vic. 3001
In person Locations of our offices in Australia and outside Australia are available. You might need to make an appointment to attend an office.

If you are providing follow up information, include the following details:

  • the name of the person or organisation you are reporting
  • the date the original report was made
  • how the report was originally made. Example: Fax, online report.

What types of activities should you report?

We encourage the community to provide information about:

  • a person you think:
    • has overstayed their visa (such as no longer having a valid visa)
    • is working illegally
      Example: A tourist visa holder who is working
    • has breached their visa conditions
      Example: A student visa holder who is working more hours than their visa permits
    • deliberately lied on their visa application
    • provided false documents to the department
    • arrived in Australia without a valid visa
    • is on a student visa but is not studying
    • is in a fake marriage or relationship to obtain a visa
    • a non-Australian citizen who has been convicted of a serious crime
    • providing immigration advice but is not a registered migration agent
    • a registered migration agent who has committed fraud against the department
    • an education agent who has committed fraud against the department
    • helping people to remain or work in Australia unlawfully
    • fraudulently obtaining any benefit or allowance from the department
  • a business, employer or organisation you think is:
    • exploiting its employees
    • breaching its sponsorship obligations
    • allowing people to work illegally
    • an education provider that has committed fraud against the department
  • a person or organisation you think is:
    • involved in sexual servitude or deceptive recruiting
    • involved in identity fraud
  • a security risk to Australia
    Example: Involved in terrorist activities or associated with a terrorist organisation
  • employing or organising employment for people who have no right to live or work in Australia
  • facilitating immigration fraud or gaining a financial benefit from it
  • involved in organised fraud, people smuggling or people trafficking
  • a person committing any other type of fraud against the department such as falsely claiming money
  • an employee of or another person working for the department who is committing fraud of any type.

What information should you provide to us?

We collect and record all information relating to immigration and citizenship offences and fraud provided to us. Usually we require a certain amount of information before starting an investigation.

The following table details information to be provided with your report.

You are not required to respond to questions or provide information you do not know the answers to.

Who allegation relates to Information to be provided
An individual Their:
  • name (including any aliases or nicknames)
  • age or date of birth
  • gender (male or female)
  • nationality
  • telephone numbers (home, work and mobile)
  • email address
  • marital status
  • spouse/partner name and date of birth
  • home address and details of when they are usually at home
  • work address and details of when they are usually at work.
Also provide:
  • the name of their employer
  • a physical description of the person
  • any character issues such as criminal background or history of violence
  • passport number
  • date of arrival and type of visa held
  • details of the person's vehicle (registration number, make, model and colour)
  • details of any pets (especially dogs) at the person's residence or workplace
  • the reason why you think the person has committed an immigration or citizenship offence or fraud.
Business, employer or organisation

The business, employer or organisation's:

  • business name (registered and trading)
  • street address, phone number, email and website address
  • the name of the business owner, employer and/or sponsor
  • the reason why you think the business/employer/organisation has committed an immigration or citizenship offence or is committing fraud.

What will you do with the information I provide?

We only collect information relevant for the investigation of matters relating to Australian immigration and citizenship law and fraud against us. Examples include information relating to immigration or other fraud, or a person living or working illegally in Australia. We are happy to assist you in redirecting your call should the information you provide be relevant to another government agency.

We take seriously our obligation to protect your privacy. We will take all measures to protect your identifying information, however, the information you provide might be disclosed to other government agencies and legal authorities, including courts, in accordance with the Privacy Act.

For more detailed information about how we handle personal information you should read form 993i Safeguarding your personal information (74KB PDF) available on our website.

Information provided by the community is sometimes too general for us to investigate. However, it can still help to identify immigration fraud trends, high-risk industries and issues that should be monitored.

When handling allegations about immigration offences we treat clients fairly and with respect. Our approach is outlined in our Client Service Charter. We check the accuracy of allegations by seeking independent information.

Read our general privacy statement and security of information before providing information to us.

Can you remain anonymous?

Yes, you can remain anonymous. However, if you decide to provide your name and contact details we will treat this in the strictest confidence. It can greatly assist an investigation if we can contact you at a later time to request further information.

What information will you provide me on the progress or outcome of your investigation?

For privacy reasons, no information can be provided to you on the progress or outcome of our investigations. 

Last modified Tuesday 23 September 2014