Offices in Australia


Service locations

Australian Capital Territory

Canberra

Canberra
Street address

Ground Floor
3 Lonsdale Street
Braddon ACT 2612

Postal address

GPO Box 717
Canberra ACT 2601

Counter hours

9 am to 4 pm Monday to Friday

Telephone

See: National Telephone Numbers

Fax

02 6195 6077

For Medical treatment visa applications:

02 6195 6077
02 6195 6104

National Office

National Office
Summary

Our National Office is the policy headquarters of the department.

If you would like to make a client enquiry or submit an application in the Australian Capital Territory (ACT) please contact the ACT Regional Office.

Street address

6 Chan Street
Belconnen ACT 2617

Postal address

PO Box 25
Belconnen ACT 2616

Telephone

02 6264 1111 - Switchboard

Fax

02 6225 6970

New South Wales

Parramatta

Parramatta
Street address

9 Wentworth Street
Parramatta NSW 2150

Courier access
All courier deliveries are to be directed to Level 3 of the Sydney Office.

Postal address

GPO Box 9984
Sydney NSW 2001

Counter hours

9 am to 4 pm Monday to Friday

Telephone

See: National Telephone Numbers

Fax

Parramatta Client Service Counters
02 8861 4422

Entertainment Visa Centre
02 8861 4301

Sydney

Sydney
Street address

Ground Floor
26 Lee Street
Sydney NSW 2000

Courier Access
Level 3

Postal address

GPO Box 9984
Sydney NSW 2001

Counter hours

9 am to 4 pm Monday to Friday

Telephone

See: National Telephone Numbers

Fax

Service Centre
02 8862 6050

Northern Territory

Darwin

Darwin
Street address

Pella House
40 Cavenagh Street
Darwin NT 0800

Postal address

GPO Box 864
Darwin NT 0801

Counter hours

9 am to 4 pm Monday to Friday

Telephone

See: National Telephone Numbers

Fax

08 8981 6245

Police check

Australia

Australia
Street address

AFP Criminal Records
Locked Bag 8550
Canberra City
ACT 2601

Additional information

Relevant document: The 'National police check' issued by the Australian Federal Police is the only acceptable police certificate for immigration purposes. This certificate will have 'Complete Disclosure' in the heading.
Residents and non-residents: Complete the National Police Check Application Form available from the Australian Federal Police at: http://www.afp.gov.au/what-we-do/police-checks/national-police-checks.aspx
Fee: payable.
Note: Code 33 must be used when completing the form. Fingerprints are not required.
Send the completed form by mail to:
AFP Criminal Records
Locked Bag 8550
Canberra City
ACT 2601

Queensland

Brisbane

Brisbane
Street address

Ground Floor
299 Adelaide Street
Brisbane Qld 4000

Courier access
Level 2

Postal address

GPO Box 9984
Brisbane Qld 4001

Counter hours

9 am to 4 pm Monday to Friday

Telephone

See: National Telephone Numbers

Fax

07 3136 7473

Maritime Global Processing Centre
07 3136 7474

Cairns

Cairns
Street address

Level 2, GHD Building
85 Spence Street
Cairns Qld 4870

Courier access
Level 2

Postal address

PO Box 1269
Cairns Qld 4870

Counter hours

9 am to 4 pm Monday to Friday

Telephone

See: National Telephone Numbers

Fax

07 4051 0198

Thursday Island

Thursday Island
Street address
Commonwealth Centre
Hastings Street
Thursday Island
Postal address
PO Box 299
Thursday Island Qld 4875
Counter hours
8 am to 5 pm Monday to Friday
Telephone
See: National Telephone Numbers
Fax
07 4069 1884

South Australia

Adelaide

Adelaide
Street address

70 Franklin Street
Adelaide SA 5000

Courier access
Level 4
70 Franklin Street
Adelaide SA 5000
9 am to 4 pm Monday to Friday

Postal address

GPO Box 2399
Adelaide SA 5001

Adelaide General Skilled Migration (GSM) processing centre
PO BOX 1638
Adelaide SA 5001​

South Australia Offshore Student Processing Centre
GPO Box 2399
Adelaide SA 5001

Counter hours

9 am to 4 pm Monday to Friday

Telephone

See: National Telephone Numbers

Fax

08 7421 7653

Tasmania

Hobart

Hobart
Street address

Ground Floor
188 Collins Street
Hobart Tas. 7000

Courier access
Level 14

Postal address

GPO Box 794
Hobart Tas. 7001

Counter hours

9 am to 4 pm Monday to Friday

Telephone

See: National Telephone Numbers

Fax

For Temporary Work (long stay activity) visa (subclass 401) applications:

03 6281 9579

For Special Program visa (subclass 416) applications:

03 6281 9454

For Training and Research visa (subclass 402) applications:

03 6281 9454

Victoria

Dandenong

Dandenong
Street address

Level 5
76 Thomas Street
Dandenong Vic. 3175

Courier access
Department of Immigration and Border Protection
c/- Converga Technology Centre
170 Clarendon Street
South Melbourne Vic 3205

Postal address

GPO Box 241
Melbourne Vic. 3001

Counter hours

9 am to 4 pm Monday to Friday

Telephone

See: National Telephone Numbers

Fax

03 8762 2600

Melbourne

Melbourne
Street address

Casselden Place
2 Lonsdale Street
Melbourne Vic. 3000

Courier access only:
Department of Immigration and Border Protection
c/- Converga Technology Centre
170 Clarendon Street
South Melbourne Vic. 3205
Note: Deliveries by clients in person will not be accepted at this address and should be sent by mail to GPO Box 241, Melbourne Vic 3001

Postal address

GPO Box 241
Melbourne Vic. 3001

Counter hours

9 am to 4 pm Monday to Friday

Telephone

See: National Telephone Numbers

Fax

03 9235 3300

Western Australia

Perth

Perth
Street address
Ground floor
Wellington Central
836 Wellington Street
West Perth WA 6005
Postal address
Locked Bag 7
Northbridge WA 6865
Counter hours
9 am to 4 pm Monday to Friday
Telephone
See: National Telephone Numbers
Fax
08 9415 9766

Last reviewed

Thursday 23 January 2014