We try to make our website user-friendly for you and your family, regardless of your ability or cultural, linguistic, or religious background by following worldwide web standards and providing publications in multiple formats for you to download.

Worldwide web standards

We are working to comply with Levels A and AA of Web Content Accessibility Guidelines (WCAG) 2.0 which describe how to make web content more usable and accessible for everyone.

Additionally, we aim for fairer and more accessible government services and programs through our Access and Equity Strategy and Framework. You can find more information at Access and Equity Reports.


Many of the downloadable publications and forms we offer are in Portable Document Format (PDF). We understand that this format can cause problems for some users and have included a section Using PDF Files to assist users.

If you need an alternative accessible version of any of the pdf documents on our website, send an email to

Contact us

If you have any issues accessing information or services on the website or requests for assistance, please contact us.



Success stories

Andy and Dawn with their children

When Andy and his wife Dawn headed to London from their home near Brighton for an Australian jobs expo, they had no idea they were taking the first steps on a journey that would take them to a new life half-way around the world.


Read more