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We try to make our website user-friendly for you and your family, regardless of your ability or cultural, linguistic, or religious background by following worldwide web standards and providing publications in multiple formats for you to download.

Worldwide web standards

We are working to comply with Levels A and AA of Web Content Accessibility Guidelines (WCAG) 2.0 which describe how to make web content more usable and accessible for everyone.

Additionally, we aim for fairer and more accessible government services and programs through our Access and Equity Strategy and Framework. You can find more information at Access and Equity Reports.


Many of the downloadable publications and forms we offer are in Portable Document Format (PDF). We understand that this format can cause problems for some users and have included a section Using PDF Files to assist users.

Contact us

If you have any issues accessing information or services on the website or requests for assistance, please contact us.

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Last reviewed Friday 7 February 2014

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Success stories

Imtiyaz Minty Saberi

Imtiyaz ‘Minty’ Saberi migrated to Australia in hope of a better life. He fled a landlocked country without the ability to swim. Today, he holds the honour of being Australia’s first Afghan-born lifesaver.